Terms of Service

By accessing or using this platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use the platform. These terms apply to all users, including business account holders, team members, and end-customers interacting with AI agents.

This platform lets you hire and operate AI Employees — role-based AI workers such as a Receptionist, Sales SDR, Support Agent or Recovery Specialist. Their capabilities include: voice conversations with emotion detection and parallel thinking; RAG-grounded chat widgets; automated SMS, WhatsApp, email, and Messenger responses; appointment scheduling with calendar sub-agents; campaign automation; and analytics with sentiment analysis. AI Employee responses are generated from your business knowledge base and may not always be perfectly accurate. You are responsible for reviewing and maintaining the accuracy of your knowledge base content.

You are responsible for maintaining the security of your account credentials and all activity under your account. You must provide accurate business information and promptly update any changes. Team members you invite inherit access permissions based on their assigned role. You are responsible for the actions of all team members on your account.

You agree not to: use the platform for unlawful purposes or to promote illegal activities; harass, threaten, or harm others through AI-generated communications; distribute malware or attempt unauthorized system access; use the platform to make deceptive AI calls that misrepresent the caller as human when legally required to disclose; violate telecommunications regulations (TCPA, GDPR, etc.) through automated messaging; circumvent rate limits, credit systems, or security controls.

The platform uses a credit-based billing system. Credits are consumed by AI interactions (voice calls, chat messages, SMS, WhatsApp, email), phone number purchases and renewals, and campaign sends. Paid subscription plans include a monthly credit allocation. Additional credits can be purchased as top-ups. Auto-recharge is available for uninterrupted service. All fees are non-refundable except as required by law. Telecom rates (voice minutes, SMS) vary by country and are deducted from credits at the applicable rate. We may change pricing with 30 days notice.

You are responsible for compliance with all applicable telecommunications regulations in your jurisdiction, including: obtaining proper consent before sending automated messages (TCPA, GDPR); maintaining accurate opt-out/STOP lists; complying with do-not-call registries; meeting regulatory documentation requirements for phone number purchases in certain countries. The platform provides tools to support compliance (opt-out handling, consent tracking) but compliance is ultimately your responsibility.

This platform and its original content, features, and functionality are owned by the platform operator and protected by international copyright, trademark, and other intellectual property laws. Your business knowledge base content remains your property. AI-generated responses based on your knowledge base are considered derived works of your content. You grant us a limited license to process your content as necessary to provide the services.

The platform shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the service, including but not limited to: inaccurate AI responses, missed calls or messages due to service interruptions, appointment scheduling errors, losses from automated campaign sends, or damages arising from third-party service provider outages (Twilio, LiveKit, etc.). Our total liability is limited to the fees you paid in the 12 months preceding the claim.

We target 99.7% uptime for core platform services. Planned maintenance windows are communicated in advance via email and in-app notifications. Voice call availability depends on third-party telephony providers (Twilio for SIP trunking, LiveKit for the voice runtime, as an optional backup) and is subject to their respective SLAs. We are not responsible for outages caused by third-party provider failures, though we maintain failover systems where possible.

We may terminate or suspend your account for violations of these terms, with notice where possible. You may cancel your account at any time from your dashboard. Upon cancellation, your data is retained for 90 days before permanent deletion (see Privacy Policy for details). We reserve the right to modify these terms at any time. Continued use of the platform after changes constitutes acceptance. For questions about these terms, contact us through the support page.