FAQ

Frequently asked questions and answers.

Getting Started(7)

AI Voice & Calls(7)

Chat & Messaging(6)

Appointments & Calendar(5)

Knowledge Base & Training(5)

Pricing(6)

Account & Billing(6)

Security & Compliance(5)

Integrations & API(5)

52 questions across 9 categories

FAQ

Getting Started(7)

How do I create an account?

How long does setup take?

What happens during onboarding?

What can I do from the dashboard?

How do I set up my first AI agent?

Which countries are supported?

Is there a free trial?

AI Voice & Calls(7)

How does the AI answer phone calls?

Can the AI transfer calls to a human?

What languages does the voice AI support?

Are calls recorded and transcribed?

How are missed calls handled?

Can I customize the AI voice?

How does call forwarding work?

Chat & Messaging(6)

How do I add the chat widget to my website?

How does WhatsApp Business integration work?

Can I send SMS campaigns?

How does conversation handoff to a human work?

Can I set up auto-replies and templates?

Does the chat support multiple languages?

Appointments & Calendar(5)

How do I set up the booking system?

Can I sync with Google Calendar or Outlook?

How do appointment reminders work?

Can customers reschedule or cancel appointments?

How are time zones handled?

Knowledge Base & Training(5)

How do I train the AI on my business?

What document types are supported?

How can I improve AI accuracy?

How do I update the knowledge base?

Can I create custom AI responses?

Pricing(6)

How does credit-based pricing work?

Is there a free trial?

What happens if I run out of credits?

Can I change plans later?

What are Locations, Seats and Integrations?

Do you offer annual pricing?

Account & Billing(6)

How do I update my account settings?

Where can I find my invoices?

What payment methods do you accept?

How do I cancel my subscription?

How do I manage team members?

Can I change my plan?

Security & Compliance(5)

How is my data encrypted?

Is the platform GDPR compliant?

Is Replao HIPAA compliant?

What is your data retention policy?

Do you have SOC 2 certification?

Integrations & API(5)

Which CRM integrations are available?

How do I set up webhooks?

Is there an API available?

Do you integrate with Zapier?

Can I build custom workflows?