Privacy Policy

We collect information you provide directly (name, email, phone, business details) and data generated through your use of the platform, including: conversation logs and transcripts across all channels (voice, chat, SMS, WhatsApp, email, Messenger), AI interaction analytics, voice recordings and transcriptions, emotion and sentiment analysis data, appointment and calendar data, knowledge base content, and technical data such as IP addresses, browser type, device information, and usage patterns.

Our platform uses artificial intelligence to process your data in several ways: Voice conversations are transcribed and analyzed for sentiment and emotion detection to improve response quality. Text conversations are processed through Retrieval-Augmented Generation (RAG) using vector embeddings stored in our database. Emotion intelligence features detect caller emotional state to adapt AI tone and response style. All AI processing is performed to deliver and improve our services — we do not use your data to train general-purpose AI models.

We work with trusted third-party providers to deliver our services: Twilio and Vonage for SMS, WhatsApp, and voice telephony; LiveKit for AI voice call orchestration; ElevenLabs, Google Cloud Text-to-Speech, and Deepgram for voice synthesis and transcription; Google Gemini and OpenAI for AI language processing; Stripe for payment processing; Firecrawl for website content analysis during onboarding. Each provider is bound by data processing agreements and processes data only as necessary to provide their specific service.

All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. We use SOC 2 compliant infrastructure with regular security audits, automated vulnerability scanning, and penetration testing. Voice recordings are stored securely and accessible only to authorized business account holders. Vector embeddings (used for knowledge base search) are stored in our database with row-level security policies ensuring strict tenant isolation.

We do not sell your personal data. We share data only with the third-party service providers listed above, subject to strict data processing agreements. Some providers may process data outside your country of residence. We ensure appropriate safeguards (Standard Contractual Clauses or equivalent) are in place for all international data transfers.

You have the right to: access all personal data we hold about you; correct inaccurate data; delete your data and account (right to erasure); export your data in machine-readable format (data portability); opt out of non-essential data processing; restrict AI-based profiling and emotion analysis; withdraw consent at any time. To exercise these rights, use the account settings page or contact our support team. We respond to all requests within 30 days.

Conversation logs and transcripts: retained for the duration of your active subscription plus 90 days after account closure. Voice recordings: retained for 12 months or as configured in your account settings. Analytics and usage data: retained for 24 months in aggregated form. Knowledge base content: retained until you delete it or close your account. Payment records: retained as required by applicable tax and financial regulations (typically 7 years).

We use cookies in three categories: Essential cookies required for platform functionality (authentication, session management, security) — always active. Analytics cookies to understand usage patterns and improve our services — optional, controllable via cookie preferences. Marketing cookies for attribution tracking (affiliate program) — optional, controllable via cookie preferences. You can manage cookie preferences through your browser settings or our cookie consent banner.

We may send you: transactional emails (account confirmation, password reset, billing receipts); product updates and feature announcements; security alerts and important service notifications. You can manage email preferences in your account settings. Transactional and security emails cannot be opted out of while your account is active.

We may update this policy from time to time. We will notify you of significant changes via email or through an in-app notification at least 30 days before changes take effect. For privacy-related questions, data access requests, or complaints, contact us through the support page or email our Data Protection Officer.